Effective Date: January 1, 2026
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays) of payment confirmation. You will receive a confirmation email when your order is placed and a tracking email when your order ships.
Domestic Shipping (United States)
- Standard shipping: FREE on all US orders
- Estimated delivery: 5–7 business days from ship date
- Carriers: USPS, UPS or FedEx (carrier chosen based on package size and destination)
Orders shipping to Alaska, Hawaii, US territories and APO/FPO addresses may take 7–14 business days.
International Shipping
We ship internationally to most countries. International shipping rates and timelines are calculated at checkout based on the destination country.
- Estimated delivery: 10–15 business days from ship date
- Customs & duties: International orders may be subject to customs fees, import duties or taxes imposed by the destination country. These fees are the responsibility of the customer.
Order Tracking
You will receive an email with your tracking number once your order ships. You can use this number on the carrier's website to follow your package through to delivery.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error after placing your order, email support@mysimplepromise.com as soon as possible. We will do our best to correct the address before the order ships.
Lost Or Damaged Packages
If your package shows as delivered but you have not received it, or if it arrives visibly damaged, contact us within 7 days of the carrier's delivery scan. Email support@mysimplepromise.com with your order number and a photo if applicable, and we will work with you to resolve the issue.
Delivery Delays
While we do everything we can to ship orders promptly, delivery delays beyond our control — such as weather events, carrier issues, customs holds for international orders, and seasonal volume — can occasionally affect arrival times.
Questions?
For any shipping question, email our support team at support@mysimplepromise.com. We respond within 24–48 business hours.